What advantages do i have with Winmaster over Traditional coaching institute?
A lot of research and learning has preceded the development of Winmaster Web & Mobile app, which enabled us to create an approach best suited for the latest competitive exam pattern. Traditional coaching institutes do not adapt their teaching approach quickly.
As we are not limited to a single city, we can afford to bring together all candidates on a single platform. We also have the digital advantage, which lets us provide you with a personalized accurate performance analysis and improvement plans.
How do i change the password for my Winmaster Account?
I did not confirmation email after registration, What will i do?
Make sure you have given a valid & working email address. You can contact us on 9072345630 or email us to wincentretsr@gmail.com
How can i buy the course?
First step is to register on winmaster, Then follow the following path.
Select your course > Select the subscription period > Click on Enroll now > you can begin the checkout process > Follow the instruction on screen. If you need help on placing your order or have any questions, call us on 9072345630
Is the Winmaster is secure?
Shopping at Winmaster or wincentre.in is safe & secure. We associated with razorpay payment gateway. The payment gateway is encrypted with secure technology.
How to attend live class on winmaster?
Login to www.wincentre.in or Winmaster app, Then click on Live class sessions tab. Click on the live class link, it will direct to third party software Zoom. Then you can login to Zoom by sign in with google option with your credentials.
Note: Once you logged in you can see Audio & Video button below. To hear the lecture voice, click on the audio button and activate call via device audio. You can mute or unmute of your device mic as per your convenience.
Download Zoom: Click Here
Course Videos Not Playing (On Mobile)
Error Title: Authentication Expired
Error Description: Please Sign-in again
Reason: Logged in with same login credential in another device.
Solution: Logout from other device & login again.
Error Title: Error
Error Description: Please check your internet connection
Reason: No Internet connection.
Solution: Please connect to internet and try again
Error Title: Media Error
Error Description: No internet
Reason: It could be due to old version of app or due to cached data within app
Solution: Clear your app cache through Settings > About > Clear Cache and try accessing these lessons again.
Error Title: Error
Error Description: You have not confirmed your email yet!
Reason: Registered email not confirmed by the student.
Solution: Ask student to confirm the email address or resend request for email verification. Resend request can be sent through admin panel.
Error Title: Enroll failed
Error Description: Please try again
Reason: Enrolling while there is no internet access.
Solution: Connect to internet & enroll for the course.
Error Title: Permission denied
Error Description: Please buy the course to access the lesson
Reason: Enrolled for the Paid course without making the purchase and trying to access the paid lesson
Solution: Buy the course to access the paid lesson
Error Title: Download failed
Error Description: This lesson not available for download
Reason: Error is displayed when trying to Download blog/HTML lesson
Solution: Only Image, PDF, Videos are allowed to download. At present, Blog/HTML lessons cannot be downloaded for offline access
Error Title: Lesson download failed
Error Description: No slides or videos present in the lesson. Lesson cannot be downloaded
Reason: When trying to download YouTube lesson or test
Solution: Allowed to download only Image, PDF, Video lessons.
Error Title: Token Expired
Error Description: Check your internet connection and try again
Reason: Security token expired and could not refresh token due to no internet
Solution: Connect device to internet and access the lesson. If issue persists go to Settings>About>Clear Cache. Try accessing again.
Error Title: Network error
Error Description: Youtube videos cannot be played. Please check your internet connection
Reason: No Internet access while playing the YouTube videos.
Solution: Access YouTube videos when there is internet access.
Error Title: Error
Error Description: Failed to Mark complete. Check your internet connection and retry
Reason: If there is no internet access while marking the lesson as complete.
Solution: Connect to internet & mark the lesson as complete.
Error Title: Error
Error Description: Lesson data fetch failed. Please go back and try again
Reason: Trying to access lesson when internet is not available and lessons are not cached offline.
Solution: Connect to internet to access the lesson.
Error Title: Error
Error Description: Courses data fetch failed. Please go back and try again
Reason: Trying to access course when internet is not available and course is not cached offline.
Solution: Access the course where there is internet access.
Error Title: Failed to fetch course
Error Description: Check your internet connection. Click “OK” to retry and “CANCEL” to exit
Reason: Opening the app and trying to access the course first time (or after Clear Cache or app re-launch) when there is no internet access.Solution: Connect to internet to access the course for the first time.
Error Title: Operation failed
Error Description: Operation failed. Please try again
Reason: Discussion forum or notes operation like asking, replying or editing failed due to no internet access.
Solution: Connect to internet to use discussion forum or notes.
Error Title: Facebook login failed
Error Description: Reason : Facebook not shared email with us. Please check your facebook account settings & try
Reason: User Facebook account does not have email address. This could be due to user has signed up with mobile number.
Solution: Please follow these steps:
step 1 : Open your facebook account > settings > general > check email is confirmed or not. If not, confirm and go to step 2
step 2 : Open facebook settings > apps > remove the app
step 3 : Now try to login to school
Error Title: Error
Error Description: User cancelled dialog
Reason: User cancelled while signing through facebook.
Solution: User needs to provide required facebook permission for the app
Error Title: Failed to fetch quiz
Error Description: Check your internet connection and then click ‘OK’ to retry
Reason: User is trying to take test while there is no internet access.
Solution: Take the test when there is internet access. Quiz cannot be taken offline.
Error Title: Failed to fetch result
Error Description: Check your internet connection and then click ‘OK’ to retry
Reason: User is trying to access test result when there is no internet access.
Solution: Check test result when there is internet access.
Error Title: Downloaded offline video hangs every few seconds
Error Description: Downloaded offline videos plays without issues till 45 mins. After 45 mins it hangs.
Reason: Time and date on mobile device is wrongly set either to previous date or to future date.
Solution: Set time to current time and restart app. Downloaded videos should start working without any issues.
Common Issues in Mobile App
Unable to Access Courses in Mobile App
- Try accessing the course from web platform.
- If you are able to access it on web platform, Open Playstore> your school app> if update is available, please update the app. Please open the app and close it after 2 minute( make sure it’s connected internet), and reopen
- If you are still unable to see the course, please go to Playstore > your school app > uninstall > and Install the app again (Note: This will delete all your offline downloaded content
Learner is Unable to View All The Lessons Except One Particular Lesson
- Please try refreshing the content in the app. To do refresh in app, kindly follow this steps. Open the App > Login > Settings > Information Tab > Clear cache. Please make sure you are connected to good internet connection while clearing the cache.
- If the issue still persists, please contact our team with the following details,
- Check if you are able to access the same lesson in the Desktop Google chrome Browser
- App version installed in your mobile. Open the app > setting > Information tab > App version
- Mobile Make and Model. Android version of your mobile device
- Email and password of the Learner
Learner Unable to Play Course Video in App After Updating The App
- Open your mobile app, Open Playstore > your school app> if update is available, please update the app
- Open the app and close it after 2 minute (make sure that your app is connected to internet), and reopen again.
Android App Showing Media Error When Trying to Access the Lesson
- Check if mobile is rooted or jailbroken
- Kindly check the android version. To access the lesson, the Android OS version should be 6.0 or higher and your app is updated to latest version available in playstore.
- Please check for internet connection, and also clear the caches and cookies of the app once through settings. If issue still persists raise a support ticket.
- Send OS version, make, model, version code, a url of the course or lesson having issue(open same course in web and copy url)
Offline Downloaded Video Giving Media Error After Downloading
- Check for app permissions. Allow or enable storage permission
- When the file is not downloaded completely or download failed, users will face media error issue. So, download the file completely and raise a support ticket, if it still fails.
App is Stuck at Loading Page After Update and Showing Loading
- After update sometimes app need to be updated with new files and it takes few minutes to update all the files after downloading update
- If user is not able to see any fields except loading screen for large amount of time, please close and open the app once.
Learner is getting message “You are already logged in on another device”
- Go to Learners module > search for the learner email > select the email > select device > clear device
Learner is unable to upload in discussion
- This is common issue with learners using MI/Huwaii handsets.
- Please ask the learner to enable storage permission.
- To enable storage permission, go to Security > Permission > Manage App Permission > App. Select the eLearning app and allow the storage permission
How Learners Can Raise Support Ticket For Troubleshooting
Once logged in to www.wincentre.in you can see a support button on top. You can raise ticket here
How To Raise Support Ticket On Mobile App
You have to click on the three vertical dots on the right hand corner. Now click on support from the drop down. In the next screen they will see Raise Ticket button at the bottom of the screen